New study reveals how AI can enhance flexibility, efficiency for customer service centers

AI is a valuable asset, so long as it’s used properly, though customer service organizations shouldn’t rely on it exclusively to guide their strategies, according to new research.

​AI is a valuable asset, so long as it’s used properly, though customer service organizations shouldn’t rely on it exclusively to guide their strategies, according to new research. AI is a valuable asset, so long as it’s used properly, though customer service organizations shouldn’t rely on it exclusively to guide their strategies, according to new research.